FAQ
Questions, answered.
Everything about booking, logistics, and the experiences themselves. Something we missed? Just ask in your inquiry.
General
What areas do you service?
We're based in Toronto and serve the entire GTA. Travelling further is often possible — include your venue's city in your inquiry and we'll confirm.
How far in advance should we book?
Popular dates — especially summer and fall weekends — book months ahead. As soon as you have your date and venue, send an inquiry and we'll confirm availability.
How do we reserve our date?
Send an inquiry with your event details. We'll confirm availability, build your quote, and hold your date once your agreement is signed and the deposit is in.
Is a deposit required?
Yes — a deposit secures your date, with the balance due before your event. Exact amounts are laid out clearly in your quote.
What's your cancellation and rescheduling policy?
Life happens — we'll always try to move your booking to a new date first. Full cancellation terms are included in your rental agreement before you sign anything.
Can we book multiple rentals for one event?
Please do — that's what we're built for. Select everything you're interested in on the inquiry form and we'll quote it as one package.
Do you offer discounts for booking a bundle?
Yes. Combining experiences unlocks bundle pricing — see our packages page, or tell us what you're dreaming up and we'll build it.
Do you work with wedding planners?
All the time, and happily. Planners can inquire on a couple's behalf, and we'll coordinate logistics directly with them.
Can you coordinate directly with our venue?
Yes — once you're booked, we handle load-in details, power, and placement directly with your venue so you don't have to relay messages.
The Matcha Cart
How many guests can the cart serve?
Comfortably up to around 100 drinks in a standard service window. For larger guest counts we'll extend service time or scale the setup — just include your estimated guest count in your inquiry.
Can guests choose their milk?
Yes — every drink is made to order, and guests choose from oat, whole, 2%, or almond milk at the cart.
What about allergies?
Our menu and ingredient list is shared with you ahead of the event, and the cart is clearly labelled. Let us know about specific allergies in your inquiry and we'll plan the menu around them.
Can the cart go outdoors?
Absolutely, as long as there's level ground and cover — matcha and direct summer sun don't mix. We'll confirm details with your venue.
Does the cart need power?
A standard outlet within reach is ideal. If your venue or backyard can't provide one, ask us about battery-powered service when you inquire.
Can we customize the drinks or the cart?
That's our favourite part — custom flavours, a signature drink named for you, personalized cups, and cart signage are all available as add-ons.
The Audio Guest Book
How do the recordings work?
The phone records every message left after your greeting, for the whole event. There's nothing for guests to figure out — pick up, listen, talk, hang up.
How do we get our recordings?
After your event, we deliver every message digitally — a private link with all your audio files, typically within a few days.
How do we record our greeting?
You can record it yourself following our simple instructions, or send us a script or voice memo and we'll load it for you.
How many messages can guests leave?
As many as your guests have in them — there's no practical limit during your rental.
How long is the rental?
The standard rental covers your full event day. Extended rentals are available if you'd like it for a whole weekend.
What if the phone is damaged?
Normal party wear is expected and covered. Details on damage beyond that are outlined plainly in your rental agreement before you book.
Can the display be customized?
Yes — custom signage, phone colours, florals, and a fully styled display table are all available as add-ons.